Product / Fintech
The outcome
A banking app that gets out of the way.
Verer v1 — home
Stage
Series A → v1
Platform
iOS + Android
Timeline
16 weeks
Result
Completion up, tickets down
The challenge
Verer had the licences, the backend, and a prototype that made simple things feel like paperwork.
Users could move money — they just did not trust that they had. Every transfer ended in a small, quiet moment of doubt. The product was not missing features. It was missing confidence.
2 weeks
with real users was all it took to see the problem was confidence, not features.
What we did
01
Discovery
The problem was confidence, not features.
Two weeks with real users showed the problem was not features, it was confidence. Every screen needed to answer did that work before the user had to ask.
02
Product Design
We rebuilt the core loops around reassurance.
Move, save, confirm — rebuilt around clarity and reassurance. Fewer steps, louder confirmations, no dead ends.
03
Design System
A system the in-house team could extend without us.
Components, tokens and patterns documented so the team could ship confidently after we left.
04
Ship & Iterate
We stayed through launch and cut what did not earn its place.
We watched the funnels and cut the two steps that data said nobody needed.
Move. Save. Confirm.
Gallery
Verer v1 — key flow
Detail — confirmation
Detail — states
States overview
Motion still
Team
Fenn — New York
Disciplines
Research, Product Design, Design Systems
Partners
Verer in-house team
Duration
16 weeks · 2024
Proof
+31%
Task completion on core money-movement flows.
−44%
Support tickets asking did my transfer go through.
They gave our users something we could not: the confidence to trust their own money.
— Dana Osei, Head of Product, Verer
Next project
Open for new work — 2026